The Answer Key

I called to change the address for one of my bank accounts. they wouldn't do so until I verified my identity. So to do so, they contacted a credit reporting agency, accessed my credit profile and gave me a multiple-choice test about where I lived & worked and how I've spent my money.

When I told the clerk it is a horrible process, she chimed, it is what Citibank does to protect me from fraud. I don't feel protected. I rather feel abused. They have gone too far! This society does anything they want and justifies it in the name of "security". They have gone too far.

A complete stranger has the answer key on my life and quizzes me! Whoever came up with that protocol would have loved Germany under the Nazi's!